TERMS AND CONDITIONS

(1) Our Contract: All bookings are made with Chile Dream Tours (CDT).  Upon booking a tour with CDT you have agreed to these Terms and Conditions, which is the full agreement between you and CDT.  In fact, you will be unable to submit the Online Reservation Form, if you do not check the box that you have read and accept these Terms and Conditions.

(2) Private Tours: All bookings are private tours.  This means that you will have your own tour vehicle and guide.  It is possible that there will be other people, however, joining you at the different sites (i.e., wine tastings and adventure activities), which is beyond our control.  Please note that smoking and drinking alcoholic beverages in the tour van is strictly prohibited.

(3) Payments:  Reservations are considered confirmed only upon receipt of payment.  For our Private Day Tours and Pre- and Post-Cruise Private Tours, our Tour Coordinator will send you a payment link by e-mail 60 days prior to your tour date for full payment.  For our Private Multi-Day Tours, Private Cruise Shore Excursions and Private Group Tours, our Tour Coordinator will send a payment link upon receipt of your Online Reservation Form for a minimum payment of 50% and the remaining 50% shall be paid 60 days prior to your tour date.  Tiered-pricing discounts based on number of guests in your party only apply at time of booking.  If you decide to add guests to your party after booking, these guests will form a new party and will be charged regular prices. We use PayPal as our secure payment method.  All major credit cards are accepted.  You do not need a PayPal account to make a payment.  A 5% service fee will be applied to all purchases.  Upon making payment, PayPal will send confirmation that the invoice has been paid.  This is your Tour Booking Confirmation.  If payment is not received within 48 hours of sending the payment link, your reservation will automatically be cancelled so that we can offer the date to the next guests on the waiting list.  

(4) Cancellation Policy:

(a) Private Day Tours / Pre- and Post-Cruise Private Tours: A full refund of the tour price – less the Paypal payment fee – will be issued if cancelled 24 hours or more prior to the pick up time of your tour. In case of cancellation less than 24 hours before the scheduled pick up and/or in case of no-show, no refunds will be issued.  Exception: (1) Cruise Shore Excursions in Punta Arenas and Puerto Montt. A full refund of the tour price – less a USD 200 cancellation fee and the Paypal payment fee – will be issued if cancelled 24 hours or more prior to the pick up time of your tour.  In case of cancellation less than 24 hours before the scheduled pick up and/or in case of no-show or inability to disembark the ship, no refunds will be issued, and (2) VIK, Clos Apalta, Attilio & Mochi, Matetic, El Principal or Alyan Vineyards.  If your custom wine tour includes a visit to one of these vineyards, no refund will be issued for the cost of the winery tour and tasting at the respective wineries. These wineries require payment in full at time of booking and have a no-refund policy in case of cancellation at any time after booking.    

(b) Private Multi-Day Tours / Private Group Tours:  A refund will be issued – less the Paypal payment fee and a USD 200 cancellation fee if cancelled 60 days or more prior to the date of your tour.  A 50% refund of the tour price will be issued – less the Paypal payment fee –  if cancelled between 30 and 60 days prior to the date of your tour.  In case of cancellation less than 30 days before the scheduled tour date and/or in case of no-show, no refunds will be issued.   This applies to The Highlights of Patagonia Private Tour, Carretera Austral Southern Highway Private Tour, Land of Volcanos: Lakes Region and Chiloe Island, La Serena and Elqui Valley Road-Trip Private Tour, The Highlights of the Atacama Private Tour, Discover Chile Dream Tour, and all Private Group Tours.  

(i) The Highlights of Patagonia Private Tour:

(A) Summer Season (November 1 – March 31)

(1) In the event of the cancellation of the boat ride to Balmaceda and Serrano Glaciers due to poor weather conditions, we will substitute this activity with a visit to Fort Bulnes and the Strait of Magellan Park near Punta Arenas.

(2) In the event of the cancellation of the boat ride to Magdalena Island Penguin Colony due to poor weather conditions, we will substitute this activity with a visit to Fort Bulnes and the Strait of Magellan Park near Punta Arenas.

(3) In the event both the boat ride to Balmaceda and Serrano Glaciers and the boat ride to Magdalena Island Penguin Colony are cancelled due to poor weather conditions, we will substitute one boat ride with a visit to Fort Bulnes and the Strait of Magellan Park near Punta Arenas and will issue a reimbursement of USD 250 per person for the other boat ride.  The reimbursement will be issued within 24 hours of notification of the cancellation of the boat ride. 

(B) Winter Season (April 1 – October 31)

(1) In the event of the cancellation of the boat ride to Balmaceda and Serrano Glaciers due to poor weather conditions, a reimbursement of USD 180 per person will be issued. The reimbursement will be issued within 24 hours of notification of the cancellation of the boat ride.

(ii) Carretera Austral Southern Highway Private Tour:

(A) In the event the boat ride to the Marble Caves is cancelled due to poor weather conditions, a reimbursement of USD 150 per group will be issued.

(B) In the event the boat ride to Laguna San Rafael is cancelled due to poor weather conditions, a reimbursement of USD 180 per person will be issued.

(5) Force Majeure: Should situations arise beyond our control, such as strikes, demonstrations, epidemics, earthquakes, etc., CDT has the right to end or modify the tour.  No refunds will be issued if the tour has already been initiated or within the cancellation policy time frames explained above.  Please understand that the nature of certain tours requires considerable flexibility and you should allow for alternative itineraries. The itinerary provided for each tour is representative of the types of activities contemplated, but it is understood that the itineraries, route, schedules, sightseeing, activities, and mode of transport may be subject to alteration without prior notice due to local circumstances or events beyond our control, including weather, road closures, and strikes.

(6) Insurance: It is strongly recommended that guests arrange their own personal travel insurance in their home country for their trip, covering tour cancellations, accidents, medical costs, repatriation costs and loss of or damage to property during a tour.  CDT is not responsible for items left in the tour van during the tour.  

(7) Limitation of Liability:

(a) CDT is excluded from all liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a tour.

(b) The client releases CDT and its employees, agents and representatives from any liability and expressly waives any claims he or she may have against CDT arising out of or in connection with his or her participation in a tour.

(c) CDT contracts with a network of companies and individuals to assist in the running of our tours as third-party agents. We are not responsible for the acts and omissions of these third parties.

(8) Photos and Marketing: You give CDT your consent to use images of you taken during the tour for advertising and promotional purposes in any medium we choose.  If you would not like pictures taken of you during a tour, simply inform your guide and no pictures will be taken.