TERMS AND CONDITIONS

Our Contract: All bookings are made with Chile Dream Tours (CDT).  Upon booking a tour with CDT you have agreed to these Terms and Conditions, which is the full agreement between you and CDT.

Private Tours: All bookings are private tours.  This means that you will have your own tour vehicle and guide.  It is possible that there will be other people, however, joining you at the different sites (i.e., wine tastings and adventure activities), which is beyond our control.  Please note that smoking and drinking alcoholic beverages in the tour van is strictly prohibited.

Payments:  After you send us your reservation form, we will send you an online invoice from PayPal, which provides payment instructions.  All payments through Paypal must be made in United States Dollars (USD).  A 5% service fee will be applied to all purchases.  Alternative payment options are available for Chileans and foreign residents of Chile.  Bookings are considered confirmed upon receipt of full payment.

Cancellation Policy:

Private Day Tours / Pre- and Post-Cruise Private Tours / Private Cruise Shore Excursions (*) / Transfers: A full refund of the tour price – less the Paypal transaction fee (5%) – will be issued if cancelled 24 hours or more prior to the pick up time of your tour. In case of cancellation less than 24 hours before the scheduled pick up and/or in case of no-show, no refunds will be issued.

Explore Chile Private Tours / Custom Group Tours:  A refund will be issued – less the Paypal transaction fee (5%) –  and a USD 200 cancellation fee if cancelled 60 days or more prior to the date of your tour.  A 50% refund of the tour price will be issued – less the Paypal transaction fee (5%) –  if cancelled between 30 and 60 days prior to the date of your tour.  In case of cancellation less than 30 days before the scheduled tour date and/or in case of no-show, no refunds will be issued.

(*) Special exception for Private Cruise Shore Excursions in Punta Arenas and Puerto Montt: In the event a cruise ship is unable to disembark passengers in Punta Arenas or Puerto Montt on the tour date due to weather conditions, a refund will be issued less the Paypal transaction fee and a USD 200 cancellation fee.

** We encourage guests to obtain their own travel insurance that covers tour cancellations.

Transfers: We offer free airport-hotel and hotel-airport transfers only on the date of a booked Private Day Tour.  This offer is not valid for the Santiago City Walking Tour as no vehicle is used on this tour or the Evening Observatory Tour.  We also offer transfers between Santiago and Valparaiso, Viña del Mar, or San Antonio on the date of the tour.  An additional fee may apply depending on the tour itinerary.  A fee may also apply if an additional vehicle is needed to transport luggage. We provide direct transfers as well between Santiago and the ports of San Antonio and Valparaiso for cruise passengers that choose not to take a tour.  Pricing available upon request.

Force Majeure: Should situations arise beyond our control, such as strikes, demonstrations, epidemics, earthquakes, etc., CDT has the right to end or modify the tour.  No refunds will be issued if the tour has already been initiated or within the cancellation policy time frames explained above.  Please understand that the nature of certain tours requires considerable flexibility and you should allow for alternative itineraries. The itinerary provided for each tour is representative of the types of activities contemplated, but it is understood that the itineraries, route, schedules, sightseeing, activities, and mode of transport may be subject to alteration without prior notice due to local circumstances or events beyond our control, including weather, road closures, and strikes.

Insurance: It is recommended that guests arrange their own personal travel insurance for their trip, covering accidents, medical costs, repatriation costs and loss of or damage to property.  CDT is not responsible for items left in the tour van during the tour.

Limitation of Liability:

CDT is excluded from all liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a tour.

The client releases CDT and its employees, agents and representatives from any liability and expressly waives any claims he or she may have against CDT arising out of or in connection with his or her participation in a tour.

CDT contracts with a network of companies and individuals to assist in the running of our tours as third-party agents. We are not responsible for the acts and omissions of these third parties.

Photos and Marketing: You give CDT your consent to use images of you taken during the tour for advertising and promotional purposes in any medium we choose.  If you would not like pictures taken of you during a tour, simply inform your guide.

Gift Cards: Gift Cards are redeemable only for tours booked online directly with CDT at www.chiledreamtours.com, based on availability.  A 5% processing fee is applied to all Gift Card purchases.  Payment must be made in United States Dollars (USD).  Gift Cards are non-transferable and cannot be exchanged for cash by either the purchaser or the recipient(s).  Gift Cards are valid for one year after the date of issuance.  The Gift Card is considered used once it is redeemed by the recipient(s) in booking a tour.  All other cancellation policies apply.  The purchaser may request a refund (less the processing fee) if the Gift Card has not been redeemed by the recipient(s), however, the refund must be requested within one year of the date of issuance.  For Monetary Gift Cards, the amount must be in United States Dollars (USD).  If there is an amount left over after the Gift Card recipient has purchased a tour, CDT will issue a credit to the recipient to be used towards the purchase of a future tour, valid for another one-year period.  For both Monetary Gift Cards and Tour Gift Cards, there is a minimum of 2 guests required per tour.